Earlier, he was chief restaurant excellence officer for the KFC U.S. In that role, Witherspoon was also responsible for mergers and acquisitions integration.īefore joining Target, Witherspoon served as senior vice president for operational performance and readiness at health insurer UnitedHealth Group. In his position at Target, Witherspoon oversaw operational planning, partner operations and process improvement efforts involving the retailer's supply chain, stores and properties, according to the leadership change announcement. Witherspoon has served since December 2018 as senior vice president of operations for Target, according to his LinkedIn profile. John Mulligan, Shipt's board chairman and chief operating officer of Target, credited that growth to Caruso, but indicated that having a chief executive with operations expertise will build on the company's momentum as it focuses on last-mile innovation. In the announcement about Witherspoon, Shipt noted that since 2020, it has tripled its shopper network and doubled the number of retailers it works with to offer same-day delivery service. In September, Shipt unveiled what it called its biggest nationwide expansion in three years, adding almost 1,000 more store locations to its fleet and expanding same-day delivery to more than 2 million additional households. households in 250 markets to having a presence in 5,000 cities and being available to 80% of the nation's households.
Under Caruso, Shipt has grown from reaching about 80 million U.S. "The data we share is where to drop off groceries," she said.Witherspoon's arrival at Shipt follows a period during which the Target-owned company has rapidly built its presence with retailers.Ĭaruso, who took Shipt's helm after serving as Target's senior vice president of hardlines, will "work closely" with Witherspoon during the executive transition and serve as an advisor to the company until April 1, Shipt said. Pearson said that only a minimal level of competitive data would be shared with Shipt. Lunds & Byerlys has a much smaller share of customers. Target has been increasing share in the Twin Cities grocery market in recent years and competes most closely with Walmart and Cub Foods for top position. More recently, Shipt sharply increased its same-day delivery service by adding Walgreens and 7-Eleven stores across the country. Last fall, Shipt executives announced plans to add nearly 1,000 more store locations to its coverage area. Shipt has been steadily growing its reach over the last two years. "We're finding efficiencies in that sense" by relying on Shipt, Pearson said.
Meanwhile, online sales have quadrupled at Lunds & Byerlys since before the pandemic, she said.īut as online shopping and delivery continue to rise, it was becoming costly for the grocer to absorb the labor and vehicle costs. Shoppers already had been able to order its groceries via Shipt as well as Instacart. The arrangement represents an expansion of Lunds & Byerlys' relationship with Shipt. Deliveries will be made from 18 stores vs. She said the retailer will also be able to deliver groceries to a wider area, expand its same-day order rate and narrow its delivery time slots to a one-hour window from two hours currently.
#Shipit target drivers
"The benefit of partnering with Shipt is they have a large network of drivers because of Target," said Jenny Pearson, director of e-commerce for Lunds & Byerlys. The grocer said its staff will continue to shop and fulfill all orders placed through Lunds & Byerlys online shopping, but the delivery of each order will be handled by Shipt. Vehicles will be sold or used in other departments.
#Shipit target driver
The current delivery drivers will be provided the opportunity to work in other roles at Lunds & Byerlys or continue to be a driver by joining Shipt. Lunds & Byerlys sent an e-mail to customers this week alerting them that the transition to the new delivery model will begin May 10 and be completed June 7.Īs a result, Lunds & Byerlys will no longer have its own delivery drivers or trucks. In a move that Lunds & Byerlys said will double its delivery order capacity, the upscale grocer is partnering with the Shipt delivery business of grocery competitor Target Corp.
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